The days of standing behind the counter and taking money off people are over. We need to engage with customers and help them make purchases in store.
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Video: Seven Steps of Selling – Step 6 – Over Coming Objections
Poor sales people can buckle when a customer says "No" or "I'd like to think about it". Experienced sales people know that this is an objection. ...- Video: Seven Steps of Selling – Step 2 – Questioning Skills
The more we know about our customers the better we can advise them. Step two is all about questioning skills. ... - Video: Seven Steps of Selling – Step 1, The Welcome
Step 1: Create a welcoming environment for your customers. ... - Video: Seven Steps of Selling, Step 3 The Demo
A dying art is the demonstration. But its role is as important today as ever. ... - Video: Seven Steps of Selling – Step 4 – Stimulating Emotions
Emotions play a huge role in our buying decisions, but most retail sales staff over look this. ...
