Starting up

Starting up

Whilst fabulously exciting, starting out with a new retail business can be daunting. You don’t know, what you don’t know and some insight can be the difference between success and failure.

Below are some useful guides and posts on setting up your business and getting your tills ringing!

Complaint Handling

Complaints don’t have to be scary, they can actually be a good thing! Particularly if you are setting out to create an exceptional customer experience. Most people are intimidated or afraid of customer complaints. We work hard and don’t like to be criticised. We tell ourselves that “You can’t please...
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Location & Visibility

Location Location Location We've heard it all before. Location will clearly impact on how well you perform – but its likely that you have your premises now, so there is little point dwelling on this. What we do need to think about is visibility. The job of a retail business...
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Keeping Customer Data

If you hold personal details about your customers, you need to follow rules on data protection. As customers we want to know that businesses who keep personal information about us store it, update it and use it in appropriate ways. The government set up a Data Protection Act in 1998,...
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Data Capture

Why is it important to capture somebody's names and address? Having a database gives you an element of control over your footfall. If you were to open the store and be faced with torrential rain from 9.00 in the morning, you might find you’ve not seen a single customer by...
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